In New York, as in many other states, cell phones may be used while driving only if you use a hands-free accessory such as a Bluetooth headset or a car speakerphone. The phone itself, including the keypad, may not be touched. Penalties include points as well as a fine.
This means that it is not possible for the driver to use keypad number prompts (i.e, please press 1 for English) while driving.
Fortunately, we now have voice-activated menus. Unfortunately, Verizon Wireless does not use voice prompts on their 611 number that gives their cell-phone users access to their business office. Good luck if you try to call them for help.