Verizon Fios Repair Fails Again

 Over the past year I have made several repair request and, sadly, all of them have been failures.


The reason is simple. Although I have explained the problem in detail, the repair department makes the same mistakes every time.

1. They do not send a technician who knows how to fix the problem.
2. They do not explain the details of the problem to the technician.

Therefore, when the technician arrives, he or she must ask me to describe the problem once more. I do that, though reluctantly. Unfortunately, however, the technician never had to deal with that type of problem.

As usual, the service call is a failure, time and time again.

On the rare chance that anyone who reads this has had the same experience, here is the problem:

It all started when I switched to an HD television set. I have three room-to-room DVRs. About 90% of the shows I watch are from recordings on these devices. All of them are recorded in HD. During the playback, there are numerous blips, as I call them. For a second or two, the screen turns to pixels and the sound goes silent. As a result, my mood is broken if I am listening to music, or I miss key dialogue in a detective show. This occurs three to four times an hour on a regular basis. When I rewind to replay the part that I missed, it is there, which indicates it was on the original recording.

So, why does this happen? Nobody knows. Despite all of the service calls, and complete replacement of all of the hardware, wires, and connectors, the problem persists.

One technician had the gall to berate me for being upset about such short interruptions. I wonder how he would feel if he were at a concert and the person next to him was cracking gum. After all, the crack of gum is less than a second.


About stanleygraphics

I am a veteran graphic designer who started at the time when cut and paste meant an X-acto knife and rubber cement. I use my experience to educate others. I have an intolerance for ignorance and stupidity.
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