Monthly Archives: November 2016

Why Customer Service Won’t Escalate

Note: I have always been frustrated by customer support representatives who are reluctant to escalate my case to secure a meaningful solution. For an explanation, I turned to my most knowledgeable and ardent supporter. This is his contribution: Let’s start … Continue reading

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Which Airport?

New York City has two airports; they are LaGuardia and John F. Kennedy. JetBlue flies out of both of them, and so do I. Today I received a change in the itinerary of an upcoming flight. Here is what they … Continue reading

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Say it Right

On many occasions I have heard people say “Ying Yang.” The correct term is “Yin Yang.” Quite a lot has been written about the meaning of this symbol and its components (too much for this humble blog). If you wish … Continue reading

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More Bad Tech Support

Spending two hours on a failed three-way support call between Microsoft, your ISP, and yourself is enough to bring you to tears. It seems that most support people are reluctant to seek the help of a supervisor for some stupid … Continue reading

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Idioms 2.0

I believe strongly that a good knowledge of idioms is a measure of literacy. Today, on MSNBC, I heard an experienced reporter use the expression “Tote the line.” I am sure she meant “Toe the line.” Why did she not … Continue reading

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