CorelDRAW Non-Support

I have been using CorelDRAW since Version 1 was introduced in 1989. I have been a loyal user until now, but I am having second thoughts because of this recent experience.

I am now using Version 17 (X7, as it is also called). The problem is that certain kinds of files created by Adobe Illustrator will not import correctly into Corel. In some cases, pieces are missing, and in others, extraneous elements are present.

Through over a dozen emails, I have tried to explain the problem. They have been stubborn and proposed a remote session to resolve it.

As a veteran computer user (since Windows software was released in 1985), I was convinced that this approach would not work since the problem was in the Corel software itself, not with my computer. To support this, I searched the Internet and found myriad references posted by others with the same problem. I also had my son test the files  on his computer with a different copy of the software. The result were identical. He has a Dell computer running Windows 10. I have an HP computer running Windows 7 Home Premium.

Finally, my insistence on escalating the service ticket seems to have been initiated. Here is their latest communication.

Arlene (Corel)
Mar 21, 12:36 EDT
Hello Stanley,
This email is referencing your ticket 4082018. I require further assistance on this matter and will be seeking the help of our next level of support. I will get back to you shortly with a proposed answer to the issue at hand. If deemed necessary, you may be further contacted by another agent for advanced support. Thank you for your patience and understanding.

Breaking News!

I just got a response from a Level 2 technician.

This was a known problem!


About stanleygraphics

I am a veteran graphic designer who started at the time when cut and paste meant an X-acto knife and rubber cement. I use my experience to educate others. I have an intolerance for ignorance and stupidity.
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