This is an extraordinary blog since it is positive. In this instance, a customer service representative went out of her way big time to assist me.
I had a problem with my Weber gas grill.
As I was cooking, the entire bottom fell out because it had rusted away. I called Weber Customer Service (24/7, 365) to see what kind of help I could get for this unit that I had purchased in 2005. The representative suggested it was time to get a new one since the part was very expensive. I thanked her and said I would think about it.
A few minutes later, she called me back and said she had done further research. She said that the unit was still under warranty and I would get the entire cookbox free of charge, with free shipping.
I just had to write about it since this never happened to me before.