The use of digital devices by medical professionals to remind patients about appointments is increasing.
However, there is a major glitch in the way this is being implemented. Emails and text messages are being sent without any provision for reply.
That is not the big problem. The big problem occurs when the communication is sent to the wrong person. There is no way for that recipient to correct this. I know, because I have been the recipient of such dispatches at an increasing rate.
I hope this blog will inspire people to do something about it.