I had three FiOS set-top boxes and decided to return one.
That part of the process was easy. I was sent a “return kit” consisting of packing materials and a prepaid label.
Then, things went wrong. The representative offered to show me an estimate of what my new bill would look like. What showed up on my screen looked exactly like my old bill, still showing that I had three set-top boxes (she called them “set-up boxes”).
I tried to explain that it had the wrong number of boxes in the estimate. She explained that the change would not show up until Verizon received the box I sent. WHAT?
Clearly, the document was not a true estimate. I tried for 15 minutes to explain why. It was a waste of time.