Burlington Coat Factory Poor Customer Service

I thought Cyber Monday would be a good day to get a bargain on a new winter coat. I went to a local Burlington Coat Factory store. It was gigantic, almost half a city block (gray building).

I wandered around for about ten to 15 minutes looking for men’s coats.  None to be found, and no store directory. Finally, I found someone to direct me. They were on the second floor.

Up there, I saw two stock clerks sorting merchandise. I asked where I could find a coat like the one I was wearing. I got the usual non-answer: “Over there, if we have it.”

Even though I found the area, all the sizes were mixed together, even though signs indicated separate sections for each size. Nevertheless, I found one I liked and proceeded downstairs to a check-out-register. There were 7 registers, but only three were open. The line was too long to count. This 83-year-old with a bad back could not stand long enough, so I requested a chair. After almost 30 minutes, I was able to check out.

It was sad the no one seemed to care.


About stanleygraphics

I am a veteran graphic designer who started at the time when cut and paste meant an X-acto knife and rubber cement. I use my experience to educate others. I have an intolerance for ignorance and stupidity.
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