Sponge Boob

Sometimes it can be extremely difficult to find the refill or replacement part for a product you bought. Such was the case with my sponge mop.

I tried for several days, at stores and online, to get a replacement sponge for this mop. Finally, I called the company. When the customer service representative asked me for the model number of the mop, I was at a loss. It was nowhere to be found. Neither was there any identification (model name, model number, or part number) on the mop or the sponge.That information may have been on the packaging which, of course, is long gone.

I did the best to describe the mop and the sponge, even resorting to taking measurements. It took a while, but eventually we were able to identify the mop and sponge refill. The mop number is #3960 and the refill number is #3961.

My online experience was weird because some of the product descriptions were confusing and ambiguous. Others were simply vague. As can be seen below, the refill is described as being 9 inches wide in the description section and 11 inches wide in the specifications section.








To add to the confusion, the product code on the Libman website was #3020, not #3960.

Of course, the product information should have been embossed or engraved onto the product itself to make it easier for everyone. However, when I asked the customer service representative about that, I got a typical response.



About stanleygraphics

I am a veteran graphic designer who started at the time when cut and paste meant an X-acto knife and rubber cement. I use my experience to educate others. I have an intolerance for ignorance and stupidity.
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