For the last few years, I have felt that the world would not end with a bang
but with a whimper.
The world will come to an end when nothing gets done any more.
My recent experience with newspaper delivery is a good example of this. But first, a little bit of background.
Phase One—The Paper Boy
All three of our sons did the paper boy gig in their teens. It was not always easy and we drove them around in inclement weather and even delivered their papers when they were unable to.
Phase Two—Adult drivers
The paperboy has largely disappeared. Newspapers are delivered by adults who throw the papers out of the windows of their vehicles. No one even tries to get the newspaper next to the door with the name of the paper right side up. The customer is lucky if the paper is not out by the curb buried in snow by the snow plow.
Phase Three ???
I spent almost an hour on the phone yesterday with the circulation manager of a major NY newspaper. He explained that recruiting drivers today is in crisis. Companies have even been offering bonuses as incentives, but with little success.
To restate my original premise, “the world will end when nothing gets done any more.”
How long have you been on hold while waiting for a customer service agent to pick up your call?