Tag Archives: customer service

Sour Milk

I have dry cereal with milk for breakfast almost every day. I keep the milk well refrigerated and pay close attention to the expiration date. This year, however, I have had to dispose of more spoiled milk than any time … Continue reading

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Norelco Made Good

It took a while, but Norelco finally made up for their poor customer service performance. Please see my November 6th post for details about my request for a case that would hold all the accessories and components that came with … Continue reading

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Why Customer Service Won’t Escalate

Note: I have always been frustrated by customer support representatives who are reluctant to escalate my case to secure a meaningful solution. For an explanation, I turned to my most knowledgeable and ardent supporter. This is his contribution: Let’s start … Continue reading

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More Bad Tech Support

Spending two hours on a failed three-way support call between Microsoft, your ISP, and yourself is enough to bring you to tears. It seems that most support people are reluctant to seek the help of a supervisor for some stupid … Continue reading

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“Sour” Kraut

I went to the local supermarket yesterday to buy some sauerkraut for our upcoming bar-b-que. It took four requests for help before I got what I needed. I asked the first person “Where is the sauerkraut?” and she answered “Sour … Continue reading

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More Bad Customer Service

In recent months, I have had three disappointing experiences with customer service personnel. The first one concerned my physician. I was given a medical device that I was to use at home. Let me emphasize: “given to me.” I did … Continue reading

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It’s All a Crap Shoot

When you call a company for technical support for your computer, you have no way to vet the person on the other end of the phone. Sometimes you get the help you need; quite often you do not. It’s like … Continue reading

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