Tag Archives: email

Reply to Medical Appointments

The use of digital devices by medical professionals to remind patients about appointments is increasing. However, there is a major glitch in the way this is being implemented. Emails and text messages are being sent without any provision for reply. … Continue reading

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More Bad Tech Support

Spending two hours on a failed three-way support call between Microsoft, your ISP, and yourself is enough to bring you to tears. It seems that most support people are reluctant to seek the help of a supervisor for some stupid … Continue reading

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Bad Writing

In my 30 years of communicating with tech support people by text and email, I have found a consistent pattern. THEY CANNOT WRITE! Bad sentence structure. Bad punctuation. Bad spelling. Bad grammar. How could they be expected to communicate effectively … Continue reading

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The Blame Game

Technical support issues that go across platforms are an interesting challenge. Over the last few weeks, I have had problems sending emails to some customers. As a graphics designer, the inability to communicate effectively with my customers has been a … Continue reading

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Wrong Number Update

The saga of poor customer service continues. It seems that the field rep who tried unsuccessfully to call me sent an email to his supervisor to confirm my phone number . . . . . . but she never responded! … Continue reading

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Google Docs Can Be a Nightmare to Some

Users of Google Docs beware! From my recent experience, it would seem that new users of Google Docs have not studied as much as they should have BEFORE starting to use it. As I understand it, there are many benefits … Continue reading

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Not Thinking Outside the Box

Most of us know that getting good technical support is a crap shoot. For the past two days, I have been unable to send emails from my iPhone, although I have been able to receive them. So, of course, I … Continue reading

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