Tag Archives: Verizon

Verizon Still Doesn’t Get It

I had three FiOS set-top boxes and decided to return one. That part of the process was easy. I was sent a “return kit” consisting of packing materials and a prepaid label. Then, things went wrong. The representative offered to … Continue reading

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Lack of Service From Verizon

Forget about trying to reach Verizon. I called their 800 number today and there was a one-hour wait in the queue. How can people get service under such circumstances? Yet they still want me to pay my bill on time.

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The Blame Game

Technical support issues that go across platforms are an interesting challenge. Over the last few weeks, I have had problems sending emails to some customers. As a graphics designer, the inability to communicate effectively with my customers has been a … Continue reading

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Verizon Fios Repair Fails Again

 Over the past year I have made several repair request and, sadly, all of them have been failures. The reason is simple. Although I have explained the problem in detail, the repair department makes the same mistakes every time. 1. … Continue reading

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