Spectrum is Worse Than Time Warner

This is one of the worst customer service nightmares I have ever had.

The other day, I noticed that one of the cables leading to my house was sagging so low that I could reach it from my backyard.

Since I am a Verizon FiOS customer, I called them to fix it. When the FiOS technician arrived, he determined that it was a Spectrum wire.

I called Spectrum and that is where the nightmare began.

I explained the problem. They asked me for my customer number. I responded that I was not a current customer. Then they asked for my address because they needed it to address the problem. They looked up my address in the “former customer” database, but could not find it.

Then they asked if I knew of a neighbor who subscribed to Spectrum. I replied “Not my problem.”

I asked them to send a technician and have him call with an appointment time. They responded that technicians do not call; they just show up.

I insisted that someone call so I could grant access. No reply at the time.

Eventually, I was notified that someone would be coming to REPAIR the cable. I had to remind them that the cable was to be REMOVED (NOT REPAIRED).

After making dozens of Tweets over a two-day period, I am still waiting.

Appointment was between 12:00 and 2:00 pm. Now almost 4:00 pm. Technician went to wrong address. Not here yet.

Could be as late as 7:00 pm, or not at all.

Technician showed at 6:00 pm. Too dark to work. Rescheduled for Monday.

More nonsense.

Technician went to wrong house because address had to be of an existing customer.

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Norelco Does Not Get It

Since I started shaving I had been using a Remington foil shaver. I had tried the Norelco rotary shaver at the beginning, but it did not work for me. So I stayed with the Remington for over 50 years. Recently, I decided to try the Norelco once more because of its new technology. I bought it, even though it was about double the price of the foil shavers. Fortunately, it worked for me. Now I get the best shave I have had in years.

Now, here is the problem. The shaver came with several components. A charger cord, a three-rotor shaving head, a multi-featured beard trimmer, and a tool for changing blades. Unfortunately, the traveling case that came with it was not large enough to hold everything.

Here are the components:

The black rigid case in the center is the one that came with the shaver. To the right is the power cord and charger. At the lower left is the shaver handle and battery pack. Next to it is the shaving head. The orange tool is for replacing the blades. The last item is the trimmer.

When the shaving head is attached, nothing else will fit into the hard case. That makes it unsuitable as a traveling case.

I called Norelco’s customer service number and got nowhere after 20 minutes. He refused to connect me with a supervisor. After another 15 minutes of arguing, I finally got connected with a supervisor. She offered to send me a soft plastic case (first item on the left).

I was shocked when it arrived because it was smaller than the original case. It could hold only the handle.

Of course, my next move was to make another call to customer service. Needless to say, the call was so frustrating that I asked for further escalation. That request was denied.

Today, I sent a first class letter to the CEO of Norelco to relate my sad tale.

Let’s see what happens next. Meanwhile, I have stored my shaver, and all of its components, in a soft zippered “belly” pouch.

How could a company that ranks itself as #1 have such poor customer service.

Compare that to this: Recently I purchased a high-end pair of headphones from Bose, who clearly is at the top in the field of audio equipment. The headphones I purchased came in a hard card case with custom-shaped compartments for the headphones, the audio cable, an airline plug adapter, and even a place to store a spare AA battery.







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Vaccination Needed

I agonized for a long time about writing this. Just thinking about the subject has caused me to lose a lot of sleep. Perhaps it will provide some catharsis.

I also find it hard to give up in my pursuit of a solution to a problem, but the issues of sexual predators and mass killers are perplexing.

How do you deal with the behavior of Bill Cosby and Harvey Weinstein? How do you prevent the mass killings Las Vegas, Orlando, San Bernardino, and elsewhere? How do you stop a slasher on the street?

Weapons are not the only issue. People are thrown down stairs, run down by cars, and pushed in front of trains.

Hypothetically, a vaccine to prevent aberrant behavior could be the solution. More laws are not, because laws can and will be violated. Moreover, laws cannot undo the harm of a criminal act.

Sadly, I cannot help but conclude that there is no solution!

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Bogus Newspaper Delivery

This morning, when I awoke, I went to the front door to get my newspapers.

They were not there. I called the delivery service and asked for a recovery delivery. They acknowledged y request. A few minutes later, They called back and asked me to check around the lawn in case they may have been hidden in the shrubbery. No papers were to be found.

As long as I was outside, I checked for mail. Lo and behold, there they were, in the mailbox!

I called back the delivery service to remind them that it is illegal for anyone but the home owner and the Post Office to put anything in a mailbox. In response, I was asked for my address. I asked “Why?” He said the had to remind the driver. Of course, that was irrelevant because all drivers must be aware of that. He argued with me and I did not respond. That ended our conversation.

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Elevator Up or Down?

Imagine you are standing in the corridor outside an elevator.

You are on the fourth floor and you want to go down. However, the elevator is currently on the first floor. Which button do you press? Do you press the UP button because you want the elevator to come up from the first floor and go to the fourth floor to pick you up, or do you press the DOWN button because you want to GO down after the elevator comes up to your floor?




You press the down button. You always press the button in the direction you want to go. The elevator operating system is smart. It knows where the elevator is, it knows where you are, and it knows where you want it to go after it picks you up.

You never press the button based on how you want the elevator to travel so that it comes to you. You want it to stop at your floor ONLY if it is going in the direction you want to go. Otherwise, it will waste time by stopping at your floor unnecessarily.


Enough time is wasted without your help.


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Bad Alignment

There is no question that a large number of computer users rely heavily on vendors of certain products they use to make life easier for them. One such product is a template.

Avery, the company that makes labels such as those used for mailing, offers a template that supposedly makes it easy to create them in Microsoft Word. However, novices will have difficulty creating the labels such that the text in the document actually lines up with the labels on a sheet like this.

The problem for the novice is that the labels could print like this. And when you peel them off you lose the first character of each line.

However, by adding a small indent to the text style, the error is corrected.

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How Do You Say It

When I was a kid, I always heard this item pronounced Q-pon. Now, it would seem that Koo-pon is preferred.

What is your preference?

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