This is one of the worst customer service nightmares I have ever had.
The other day, I noticed that one of the cables leading to my house was sagging so low that I could reach it from my backyard.
Since I am a Verizon FiOS customer, I called them to fix it. When the FiOS technician arrived, he determined that it was a Spectrum wire.
I called Spectrum and that is where the nightmare began.
I explained the problem. They asked me for my customer number. I responded that I was not a current customer. Then they asked for my address because they needed it to address the problem. They looked up my address in the “former customer” database, but could not find it.
Then they asked if I knew of a neighbor who subscribed to Spectrum. I replied “Not my problem.”
I asked them to send a technician and have him call with an appointment time. They responded that technicians do not call; they just show up.
I insisted that someone call so I could grant access. No reply at the time.
Eventually, I was notified that someone would be coming to REPAIR the cable. I had to remind them that the cable was to be REMOVED (NOT REPAIRED).
After making dozens of Tweets over a two-day period, I am still waiting.
Appointment was between 12:00 and 2:00 pm. Now almost 4:00 pm. Technician went to wrong address. Not here yet.
Could be as late as 7:00 pm, or not at all.
Technician showed at 6:00 pm. Too dark to work. Rescheduled for Monday.
Technician went to wrong house because address had to be of an existing customer.